Support
Further information
We’re happy to help you on your way if you get stuck!
There’s a very handy wiki with a huge amount of information:
https://github.com/arjenhiemstra/ithowifi/wiki
If you can’t find an answer there, it’s always useful to ask your question in the Tweakers.net topic:
https://gathering.tweakers.net/forum/list_messages/1976492/last
Or send us an email or message — we’re happy to help!
Shipping
If the product is in stock, your order will usually be shipped the same or the next business day. Sometimes it takes a little longer, but we always try to send your order within 7 days. Should the delivery time unexpectedly exceed 7 days, we’ll state this on the website, with the product, or inform you by email.
We ship most orders as a (letterbox) parcel via PostNL. The parcel almost always fits through the letterbox, so you don’t need to be home to receive it.
Order pickup
It’s also possible to collect an order in Groningen. Pickup is by appointment only. Please contact us for the options.
Exchanges and returns
You may return a product within 30 days of receipt. It must, however, meet the following conditions:
- The product is complete with all accessories,
- The product is in as-new condition,
- The product is packaged, where reasonably possible, in its original packaging.
You’re welcome to look at and try the product. If you’re not completely satisfied, report a return via this button:
or by sending an email to retouren@nrgwatch.nl
You may use the Model form for cancellation / withdrawal, but you don’t have to. A reason for withdrawal is not required, but we’d appreciate it so we can improve our products.
Please write “return” and the order number on the box.
Refunds are always made using the same method you used to pay for the product, and we try to refund as quickly as possible, but in any case within 14 days.